Access to council buildings to cease but offices to continue to deliver services

Following government guidance and health advice, public access to West Suffolk Council buildings will close until further notice, but the offices will continue to be used to deliver services.

This includes the Apex and West Suffolk House in Bury St Edmunds, Haverhill House, Mildenhall Council offices, and the office in The Guineas, in Newmarket.

Although the closure will commence from today, Friday, March 20, from 5pm, residents will be able to access council services online or on the phone.

Face to face services for DWP at Haverhill House and district offices in Mildenhall will continue to be available to their customers.

The West Suffolk Council contact centre is open and staffed, as part of the council’s work to make sure services are being delivered, while helping protect the health of our residents.

The council’s operational hub will continue to be open to deliver services such as MoTs and usual checks for taxis. The Athenaeum remains available for use by the registrars and the Blood Transfusion Service.

John Griffiths, leader of West Suffolk Council, said: “Our staff are working hard to continue to deliver services in these challenging times while making sure we continue to protect and improve the health of our communities and businesses. Like other councils, we are dealing with loss of staff and we are following government guidance and health advice to close our offices to the public which enables us to maintain services. Staff are still working from these buildings or from home to make sure we continue to deliver services and play our wider part in this COVID-19 outbreak.”

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