Mobile phone mast blamed for some users losing signal

A mobile phone provider has denied a new mast is affecting some users losing signal on their devices.

Complaints were made by residents living near the mast in Mount Road, Bury St Edmunds, who said they were left scratching their heads after connections were lost.

They also said that they have had problems with their TV receptions and wi-fi speeds.

It comes after a new 18-metre tall mast, which can transmit faster 5G mobile phone reception, was installed.

The provider however was reported to have denied the tower is causing the problem.

The mast was installed six months ago by agents Clarke Telecoms on behalf of CK Hutchinson Networks, which operates Three network. It will be used by Three and other providers who use its network.

West Suffolk Council consider this siting of the mast  but felt it acceptable.

The agents also wrote to ward councillors and the Moreton Hall Residents Association explaining the work was in line with the government’s ambitions to upgrade areas of the country to 5G speeds, and reasoning regarding the location.

Three Network said no responses were received.

One residents was reported to have said she had a very bad signal or none at all for about two or three months after the mast was erected while another said she had a “poor signal” ever since it went up.

Three network said the mast cannot be causing the problems as it is not yet activated.